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Master Guide

Earth EV Wallbox
Master Guide

Complete installation, commissioning, operation 
and troubleshooting reference.

Electrical Setup & Wallbox Connection

Install Dedicated EV Circuit

  • Install an appropriate dedicated EV charger circuit in the main switchboard.

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    For Electricians & Installers Installation & Commissioning Install, connect and commission an Earth EV Wallbox.
    Electrical Setup & Wallbox Connection
    1Install Dedicated EV Circuit

    Install an appropriate dedicated EV charger circuit in the main switchboard.

    Main switchboard showing dedicated EV charger RCBO
    Earth EV Recommendations: Protection
    Single Phase Power Supply40 A Type A RCBO
    Three Phase Power Supply32 A Type A RCBO
    Recommendations only. Final protection selection and compliance remain the licensed electrical contractor's responsibility.
    2Install Power Cabling and CTs

    Run supply cabling from switchboard to charger location. Install the CT clamps on incoming mains supply (1 for single phase, 3 for three phase) with the arrow pointing from mains to the charger.

    CT clamp installed on incoming mains showing directional arrow
    Supplied CT Clamp
    TypeSplit-core CT
    ModelKCT-A16
    Rated Input120 A
    Rated Output40 mA
    Accuracy±0.5%
    Frequency50–60 Hz
    Rating600 V, CAT III
    SecondaryS1 White, S2 Black
    For larger commercial supplies, do not substitute a different CT based on conductor size alone. The CT primary rating and secondary output must be compatible with the CT interface on the Earth EV charger.
    Earth EV Recommendations: Power Cabling
    Single Phase Power Supply10 mm² 2C+E
    Three Phase Power Supply6 mm² 4C+E
    Recommendations only. Final cable selection and compliance remain the licensed electrical contractor's responsibility.
    3Mount & Connect Charger

    Mount the charger at a suitable height (typically 1.2–1.5 m to centre). Connect supply cable to charger terminals per wiring diagram.

    Earth EV Wallbox single-phase AC supply and CT terminations
    Charger CT terminal connection diagram
    Earth EV Recommendations: Installation

    Use the appropriate rear or bottom cable entry and maintain weather protection. Keep the protective film on until handover.

    Recommendations only. The licensed electrical contractor is responsible for ensuring the cable entry, weather protection and final installation comply with applicable Australian Standards, local requirements and site conditions.
    4Close, Test & Energise

    Close the charger enclosure and energise the circuit. The charger LED should illuminate on power-up.

    What Works at This Point?

    The charger can operate as a basic Plug & Charge charger.

    Dynamic Load Management, power limits, ECO and Solar+, schedules, app control and charging history are not yet commissioned.

    Connect App to Charger & Configure

    Complete Earth EV App Setup

    Watch the full commissioning walkthrough, or use the step-by-step guides below.

    Full App Commissioning Walkthrough
    Prefer step-by-step instructions? Use the numbered guides below.
    1Download Earth EV App & Register
    Download & Register
    Steps to Download & Register
    1. Download the Earth EV app from the Apple App Store or Google Play.
    2. Open the app and register or sign in using the charger owner's account.
    2Add Charger & Connect to Wi-Fi
    Add Charger & Connect to Wi-Fi
    Steps to Add Charger & Connect to Wi-Fi
    1. Tap "+" ("Add Charger") to add a new charger.
    2. Enter the serial number (found on the charger label).
    3. Enter a name and location or suburb for the charger.
    4. Skip "Invite Shared Users" for now.
    5. Go to "Settings" → "Network Settings".
    Server AddressNot Connected
    1. Tap the Wi-Fi network name field and select the local Wi-Fi network.
    2. Enter the Wi-Fi password and tap "Save".
    3. Back out and re-enter "Network Settings", then check the "Current Network" is shown.
    4. Wait 30 seconds.
    5. Close the app completely.
    6. Reboot the charger using the isolator or EV circuit breaker.
    7. Power back up and wait 60 seconds.
    8. Reopen the app and go to "Settings" → "Network Settings".
    Server AddressConnected
    Charger connected and ready.
    3Set Up Dynamic Load Management
    Set Up Dynamic Load Management
    Steps to Set Up Dynamic Load Management
    Rated CurrentMaximum charging current made available to the vehicle, up to 32 A.
    DLM Max CurrentThe premises supply current limit. Must match the site supply.
    1. Go to "Settings" → "Manage Current" → "DLM Settings" (Dynamic Load Management).
    2. "Enable CTHub" → ON.
    3. "Sampling Method" → "CT".
    4. "Max Current" → premises supply limit (for example 63 A single phase, or 32 A per phase three phase). Use the actual site supply.
    5. "RS485 Address" → 1.
    6. Tap "Set DLM".
    7. Exit and reopen "Manage Current" to verify settings saved correctly.
    4Set Up Charger Information
    Set Up Charger Information
    Steps to Set Up Charger Information
    1. Go to "Settings" → "Charger Information".
    2. Enter "Charger Name".
    3. Enter "Charger Location".
    4. Choose the timezone in "Select Timezone".
    Timezone is critical for scheduled charging. Set it for the installation site, for example Perth (AWST) or Sydney or Melbourne (AEST/AEDT).
    1. Tap "Apply Charger Details" to confirm.
    How to Use the Earth EV App
    1Choose Your Charging Mode

    The Earth EV Wallbox supports three charging modes. Choose based on your customer's needs.

    Plug & ChargeSimplest optionPlug in and charging starts automatically. No app needed.
    RFID ModeTap & chargeTap your RFID card to start and stop charging. Keeps unauthorised users locked out. No app needed.
    App ModeSmart controlFull control: start and stop, schedules, power limits, solar charging modes and live data.
    Quick Comparison
    1. App required to charge: App Mode only.
    2. Solar charging (ECO and Solar+): App Mode only.
    3. Scheduled charging: App Mode only.
    4. Access control: RFID and App Mode (Plug & Charge is open access).
    5. Network required: Scheduling requires App Mode and a Wi-Fi connection.
    2Plug & Charge

    Plug in and charging starts automatically. No card or app needed.

    Earth EV physical Stop and Unlock button
    Important to Know
    1. The physical Stop & Unlock button on the charger stops charging and unlocks the cable.
    2. Plug & Charge does not require a network connection to function.
    3. To restrict access to RFID or App Mode only, change the "Charging Mode" in the app.
    3RFID Mode

    Tap your RFID card to start charging. Tap again to stop and unlock the cable.

    Earth EV RFID reader location
    Important to Know
    1. Two RFID cards are included in the box, pre-paired to the charger at the factory.
    2. Present the card within range of the RFID reader (shown in the image above).
    4App Mode

    Full smart control from the Earth EV app: start and stop, power limits, live charging, solar charging modes and scheduled charging.

    4.1Start & Stop Charging
    Blue Charge button in the Earth EV app

    Open the app and tap the blue "Charge" button to begin a session. Tap "Stop & Unlock" to end the session and unlock the cable.

    4.2Power Limit & Live Charging
    Power Limit setting in the Earth EV app Live charging data display

    Use the "Power Limit" slider to restrict the maximum charge rate. Live data shows current draw in real time during an active session.

    Available in Every Charging Mode

    Power Limit applies in Plug & Charge, RFID and App Mode. Changes take effect immediately during an active charging session.

    4.3Solar Charging: ECO & Solar+
    ECO mode enabled in the Earth EV app
    How ECO Works
    1. ECO mode always provides a base of 6 A from the grid per phase.
    2. Any excess solar generation is added on top of the 6 A grid base.
    3. The vehicle charges continuously on 6 A from the grid plus any excess solar.
    How Solar+ Works
    1. Solar+ charges using excess solar generation only.
    2. A minimum of 1.4 kW of solar export is required to begin charging.
    3. Charging pauses automatically if solar export drops below the threshold.
    4.4Scheduled Charging
    Scheduled Charging
    Schedule page in the Earth EV app
    Step-by-Step Screenshots
    Create a new schedule
    Saved schedule confirmation
    Deleting a Schedule
    1. On the main "Charger" view, tap "Schedule".
    2. Tap the Bin icon in the bottom left corner.
    3. Tap the schedule you want to delete.
    4. Tap "Delete" in the bottom right corner to remove the schedule.
    5. Tap "Delete" on the "Delete Schedules" pop-up to confirm.
    More About Scheduled Charging
    1. Scheduled charging uses the configured timezone (set in Set Up Charger Information).
    2. The vehicle must be plugged in for a schedule to activate.
    3. The app does not need to be open for scheduled charging to run.
    5Charging History
    Charging History
    Charging History screen in the Earth EV app
    Charging Cost
    1. On the main "Charger" view, tap "Set Tariff".
    2. Enter your electricity rate in "Tariff ($/kWh)", in dollars, not cents.
    3. Tap "Apply".
    4. Charging History will then display estimated cost per session.
    6Share Charger Access

    Grant another user access to your charger via the Earth EV app.

    Both phones must be within Bluetooth range of the charger for shared access setup to work.
    1. User 2: Download the Earth EV app and create a new account.
    2. User 2: Add the charger using the serial number. The app displays a one-time 6-digit passcode.
    3. User 1: Open the app → "Settings" → "Share Access".
    4. User 1: Tap "Share Access" and enter the 6-digit passcode from User 2's screen.
    5. User 2 will now have access to the charger in their app.
    Installer Troubleshooting
    1Check CT and Charger Status
    1. In the app go to "Settings" → "Charger Status".
    2. All CTs should show a current reading (even 0 A if no load is present).
    3. A CT with no reading indicates a wiring or pairing issue: check the connections and "RS485 Address".
    2Solar+ Won't Start or Low Solar Reading
    1. Check CT clamp direction: the arrow must point toward the load (away from the mains).
    2. Check RS485 cable connections at the CT Hub and at the charger.
    3. Confirm the CT Hub is powered (its LED should be lit).
    Simple Example

    Solar generating 5 kW while the house uses 2 kW leaves 3 kW of export available for charging. DLM Max Current must be set to your actual supply limit for the reading to be accurate.

    3Charger Not Responding or Server Not Connected
    Troubleshooting: Server Not Connected
    1. Confirm Wi-Fi credentials entered in the app are correct (password is case-sensitive).
    2. Ensure the charger is within Wi-Fi range of the router.
    3. Try rebooting the charger: isolator off → wait 10 seconds → isolator on.
    4. Verify the router is not blocking new devices (check MAC address filtering).
    Still Not Connected?
    1. Check the charger's Wi-Fi LED: solid means connected, flashing means searching.
    2. Factory reset (use only as a last resort): hold the reset button for 10 seconds. This clears all settings and requires a full recommissioning, starting from Download Earth EV App & Register.
    4DLM Verification
    1. Go to "Settings" → "Manage Current" → "DLM Settings".
    2. Confirm the values shown match what was entered in Set Up Dynamic Load Management.
    5Smart Features Not Working

    Solar charging, scheduling and DLM require all three of the following to be active:

    1. Active internet connection on the charger (confirmed via Wi-Fi).
    2. "Server Address" showing "Connected" (teal) in "Settings" → "Network Settings".
    3. Correct timezone set in "Charger Information".
    If "Server Address" shows "Not Connected" (red), fix the connection first using step 3 above.
    For Owners & Users How to Use the Earth EV App Learn how to charge, use the app and manage your Wallbox.
    Charging Modes & App Features
    1Choose Your Charging Mode

    The Earth EV Wallbox supports three charging modes. Choose the mode that suits how you charge.

    Plug & ChargeSimplest optionPlug in and charging starts automatically. No app needed.
    RFID ModeTap & chargeTap your RFID card to start and stop charging. Keeps unauthorised users locked out. No app needed.
    App ModeSmart controlFull control: start and stop, schedules, power limits, solar charging modes and live data.
    Quick Comparison
    1. App required to charge: App Mode only.
    2. Solar charging (ECO and Solar+): App Mode only.
    3. Scheduled charging: App Mode only.
    4. Access control: RFID and App Mode (Plug & Charge is open access).
    5. Network required: Scheduling requires App Mode and a Wi-Fi connection.
    2Plug & Charge

    Plug in and charging starts automatically. No card or app needed.

    Earth EV physical Stop and Unlock button
    Important to Know
    1. The physical Stop & Unlock button on the charger stops charging and unlocks the cable.
    2. Plug & Charge does not require a network connection to function.
    3. To restrict access to RFID or App Mode only, change the "Charging Mode" in the app.
    3RFID Mode

    Tap your RFID card to start charging. Tap again to stop and unlock the cable.

    Earth EV RFID reader location
    Important to Know
    1. Two RFID cards are included in the box, pre-paired to the charger at the factory.
    2. Present the card within range of the RFID reader (shown in the image above).
    4App Mode

    Full smart control from the Earth EV app: start and stop, power limits, live charging, solar charging modes and scheduled charging.

    4.1Start & Stop Charging
    Blue Charge button in the Earth EV app

    Open the app and tap the blue "Charge" button to begin a session. Tap "Stop & Unlock" to end the session and unlock the cable.

    4.2Power Limit & Live Charging
    Power Limit setting in the Earth EV app Live charging data display

    Use the "Power Limit" slider to restrict the maximum charge rate. Live data shows current draw in real time during an active session.

    Available in Every Charging Mode

    Power Limit applies in Plug & Charge, RFID and App Mode. Changes take effect immediately during an active charging session.

    4.3Solar Charging: ECO & Solar+
    ECO mode enabled in the Earth EV app
    How ECO Works
    1. ECO mode always provides a base of 6 A from the grid per phase.
    2. Any excess solar generation is added on top of the 6 A grid base.
    3. The vehicle charges continuously on 6 A from the grid plus any excess solar.
    How Solar+ Works
    1. Solar+ charges using excess solar generation only.
    2. A minimum of 1.4 kW of solar export is required to begin charging.
    3. Charging pauses automatically if solar export drops below the threshold.
    4.4Scheduled Charging
    Scheduled Charging
    Schedule page in the Earth EV app
    Step-by-Step Screenshots
    Create a new schedule
    Saved schedule confirmation
    Deleting a Schedule
    1. On the main "Charger" view, tap "Schedule".
    2. Tap the Bin icon in the bottom left corner.
    3. Tap the schedule you want to delete.
    4. Tap "Delete" in the bottom right corner to remove the schedule.
    5. Tap "Delete" on the "Delete Schedules" pop-up to confirm.
    More About Scheduled Charging
    1. Scheduled charging uses the configured timezone (set in Set Up Charger Information).
    2. The vehicle must be plugged in for a schedule to activate.
    3. The app does not need to be open for scheduled charging to run.
    5Charging History
    Charging History
    Charging History screen in the Earth EV app
    Charging Cost
    1. On the main "Charger" view, tap "Set Tariff".
    2. Enter your electricity rate in "Tariff ($/kWh)", in dollars, not cents.
    3. Tap "Apply".
    4. Charging History will then display estimated cost per session.
    6Share Charger Access

    Grant another user access to your charger via the Earth EV app.

    Both phones must be within Bluetooth range of the charger for shared access setup to work.
    1. User 2: Download the Earth EV app and create a new account.
    2. User 2: Add the charger using the serial number. The app displays a one-time 6-digit passcode.
    3. User 1: Open the app → "Settings" → "Share Access".
    4. User 1: Tap "Share Access" and enter the 6-digit passcode from User 2's screen.
    5. User 2 will now have access to the charger in their app.
    Troubleshooting
    1Check CT and Charger Status
    1. In the app go to "Settings" → "Charger Status".
    2. All CTs should show a current reading (even 0 A if no load is present).
    3. A CT with no reading indicates a wiring or pairing issue: check the connections and "RS485 Address".
    2Solar+ Won't Start or Low Solar Reading
    1. Check CT clamp direction: the arrow must point toward the load (away from the mains).
    2. Check RS485 cable connections at the CT Hub and at the charger.
    3. Confirm the CT Hub is powered (its LED should be lit).
    Simple Example

    Solar generating 5 kW while the house uses 2 kW leaves 3 kW of export available for charging. DLM Max Current must be set to your actual supply limit for the reading to be accurate.

    3Charger Not Responding or Server Not Connected
    Troubleshooting: Server Not Connected
    1. Confirm Wi-Fi credentials entered in the app are correct (password is case-sensitive).
    2. Ensure the charger is within Wi-Fi range of the router.
    3. Try rebooting the charger: isolator off → wait 10 seconds → isolator on.
    4. Verify the router is not blocking new devices (check MAC address filtering).
    Still Not Connected?
    1. Check the charger's Wi-Fi LED: solid means connected, flashing means searching.
    2. Factory reset (use only as a last resort): hold the reset button for 10 seconds. This clears all settings and requires a full recommissioning, starting from Download Earth EV App & Register.
    4DLM Verification
    1. Go to "Settings" → "Manage Current" → "DLM Settings".
    2. Confirm the values shown match what was entered in Set Up Dynamic Load Management.
    5Smart Features Not Working

    Solar charging, scheduling and DLM require all three of the following to be active:

    1. Active internet connection on the charger (confirmed via Wi-Fi).
    2. "Server Address" showing "Connected" (teal) in "Settings" → "Network Settings".
    3. Correct timezone set in "Charger Information".
    If "Server Address" shows "Not Connected" (red), fix the connection first using step 3 above.
    Support Contact Support Get help with your Earth EV Wallbox. Contact us →
    Warranty Register for Extended 5-Year Warranty Register your Earth EV Wallbox for the extended 5-year warranty.
    View Warranty Document (PDF)

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